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RETURNS AND EXCHANGES

ONLINE RETURNS AND EXCHANGES

We want you to be completely satisfied with your purchase.
If you're unhappy for any reason, we’ll gladly accept the return of merchandise within 30 days of your purchase from our website under following conditons.

  • Customers can return an online purchase by using the correct REPLY PAID address below (also shown on the printable Returns / Exchanges Form), where a replacement product is required for clearance item/s a $9 Postage and Handling fee will apply.
  • Products must be returned with your proof of purchase (ie- your receipt, credit statement or invoice) as outlined in the Returns / Exchanges Form.
  • Returned merchandise should be unworn and in its original condition including all tags still attached etc.
  • Should you require a refund (not a replacement), the credit card used for the original online purchase will be refunded the full amount paid for the products in your online order (except any freight costs) within 7 business days following the receipt of your returned items in their original condition at our head office.
    You will be advised by email when your refund has been processed, please allow up to 3 working days for this credit to appear in your account. This is applicable for online purchases made through bullzyegear.com website. 
  • Returned products must be accompanied by our Returns / Exchanges Form with all relevant fields completed.

After you have read all above conditions, click the following link for your (printable) Returns / Exchanges Form

Click here to download Returns / Exchanges Form

To return merchandise for a refund/exchange, please send by tracked post mail to:

Reply paid 87730
Bullzye Returns
P.O Box 130
Cannon Hill QLD 4170

NB: Customers are fully responsible for tracking their own return shipments, to do this you must request a tracking number from the Australia Post counter staff at the time your return/parcel is sent. You must retain this number to track your delivery on the Australia Post website, without it you/we have no way of tracking your delivery.
This tracking number is also your proof that the returns parcel has definitely been sent, should a problem arise with delivery.

 

FAULTY PRODUCT RETURNS

In the unlikely event that an item is faulty, please accept our apologies. 

  • We ask that you kindly post it back to us with the reason for your return clearly noted on the Returns / Exchanges Form so that we can assess the problem.
  • If an item is deemed faulty, we’ll send you a replacement if the relevant style is in stock and if not we’ll arrange a full refund including all delivery charges.
  • NOTE: Items must be washed as per instructions provided on the garment care label. Products washed incorrectly will not be considered faulty.
  • Returned products must be accompanied by our Returns / Exchanges Form with all relevant fields completed.

After you have read all above conditions, click the following link for your (printable) Returns / Exchanges Form

Click here to download Returns / Exchanges Form

 

CUSTOMER SERVICE

Email: sales@bullzyegear.com 
Call: 07 3395 8188